what to do if order is not received from amazon

Yous've ordered something on Amazon and wait excitedly for your package to arrive. Weeks go by with your Amazon order non received. What practice you do?

Amazon has an fantabulous runway record with getting orders to customers in tape fourth dimension. But issues always happen. And when they practice, you need to know how to rapidly resolve the upshot.

Thankfully, Amazon offers lots of resources to assist out in this situation.

Inquiry Your Amazon Order Status

If you've ordered something on Amazon only haven't received it even so, it tin can exist nerve-racking. You spent your hard earned money on something online and the last thing yous want to happen is not receiving what you lot bought?

If you're at all concerned about the condition of your order, yous can always see what's going on with the shipment by logging into your Amazon business relationship and selecting Returns & Orders in the bill of fare.

In this section, under the Orders link, you lot'll run into all of your orders sorted by how contempo the club took identify.

Each gild shows the status. If it was delivered already, information technology'll prove the date the item was delivered. Under the delivery appointment, yous'll also run into a note every bit to where exactly the item was delivered.

If information technology was delivered at your door or inside your mailbox, this status will say so.

If the status is delivered by your Amazon guild was non received, yous tin select Rail package to go more details.

On the details folio, you'll see the delivery address, and more importantly the tracking ID with whatsoever aircraft service was used to track the package.

You can use this Tracking ID on the USPS or UPS website (depending which was used) to get more details about the delivery.

The tracking details on the UPS or USPS website volition detail whatsoever commitment issues.

If you select the See all updates link nether the Delivered address, y'all'll see a more detailed timeline of the delivery procedure for this package.

Often, if the initial delivery attempt has failed, this detailed aircraft update listing volition provide the date that the issue occurred and a brief reason for the failure.

Again, y'all tin can get more details by using the Tracking ID at the postal service's website.

Amazon Gild Not Shipped

If your Amazon order has been in a processing condition for a long fourth dimension and not delivered, there could be several reasons.

3rd Political party Seller Commitment Times

Ane of the virtually common reasons a commitment tin can take longer than usual is if you've bought an item where commitment isn't fulfilled by Amazon.

If a third party seller (an Amazon Marketplace seller) is fulfilling the order, you may experience extended shipping time.

This shouldn't exist a surprise since when you place your order, since the estimated inflow date appears simply under the price.

If the commitment date goes beyond the estimated engagement, you lot can select Contact Seller on your order particular folio and enquire about the status of your shipment.

If the social club is eligible for Amazon Prime (again it would have stated this on the order page), then you can contact Amazon Customer Service to ask nigh why your Amazon lodge hasn't been received yet.

Amazon Is Prioritizing Sure Items

In times of national crisis where Amazon'south delivery services are stretched sparse, yous may observe that your orders stay in "Pending" status longer than expected.

This was the example during the COVID-nineteen pandemic of 2020, when Amazon experienced a dramatic increment in online shopping orders. During that time period, Amazon prioritized items like household staples, medical supplies, or other critical items.

This led to other items experiencing extended commitment times.

Natural Events Preventing Commitment

Another issue that can bear on Amazon deliveries is during a regional crisis. For example hurricanes, tornadoes, ability outages, and water ice storms can all touch the ability of delivery services to bring packages to your doorstep.

Amazon recommends estimating an increase of 2 to 3 business days if yous alive in an area expecting these kinds of service delays. You should meet this new commitment appointment on your gild condition folio if this is the case. If non, contact Amazon Customer Service to confirm.

Amazon Guild Delivered Merely Not Received

If your Amazon club status states "Delivered" only you haven't received the package, at that place could exist a number of legitimate reasons for this. Items can be returned dorsum to Amazon as undeliverable under the following circumstances.

• Small P.O. Box: Your commitment address is a P.O. box that's too small for the package.
• Incorrect Accost: If the delivery address is missing an important slice of data, like apartment number.
• Previous Address: You mistakenly chose your sometime address every bit the delivery address.
• Insecure Location: Your house or apartment isn't a rubber place to leave a package, either facing threat of weather or a hidden location where the package is like shooting fish in a barrel to steal.
• Unable to Access: If delivery requires going through a buzzer or security gate and the commitment driver can't access your flat or house to brand the commitment.
• Penitentiary: Penitentiary restrictions don't allow the delivery to consummate.
• Failed Commitment Attempts: Packages worth more than $1300 crave a signature and after three failed attempts, the commitment driver was not able to obtain one.
• Transportation Issues: Sorting issues or label harm could cause the commitment to fail.
• Refused by Recipient: If someone at the address wasn't expecting a bundle and refused commitment.

Any 1 of these situations could have caused the delivery to fail. In these situations, the bundle volition be delivered to Amazon and you'd be issued a refund.

Ordinarily yous'll come across one of the above statuses on your order status folio, and you'll need to wait for the package to arrive dorsum to the Amazon location to get your refund.

Actions To Take With Amazon Or The Seller

What do you do if your Amazon lodge was non received? You aren't out of luck. In that location are several actions you can take to find out where your package is.

Click Seller Link And Ask a Question

On your order status page, you can see a link to the seller page next to "Sold by" under the item title.

On the seller page, y'all'll run across a number of options. You can select Ask a question and postal service a question about your item directly to the seller.

You can besides select Returns & Refunds, Shipping, Policies, or Help links to get more data about shipping, refund, and return policies. Yous may also find some additional customer service links to contact the seller.

Cancel Or Modify Aircraft Speed

If you don't want to bargain with all of the hassle at all, yous can just go dorsum to the guild status folio and select Cancel items to cancel your social club.

This is just possible if the order status doesn't testify "Delivered" all the same.

You can also Change shipping speed to get the item sooner. Nevertheless, this volition merely piece of work if the status doesn't bear witness Delivered, and if the item hasn't already been shipped by the seller. This is usually the case if the status nevertheless shows Pending.

Why Is Buying "Fulfilled Past Amazon" Safer?

One of the best ways to protect yourself is by trying to buy items on Amazon where the commitment is "fulfilled by Amazon".

On a third party seller page, yous will see this under the Shipping tab. The information here should report that "This item is Fulfilled past Amazon.com".

What does this mean?

If an item delivery is fulfilled by Amazon, that means third party sellers store their products at the Amazon fulfillment centers. Amazon staff handles packing and shipping the item to you.

This also means that the shipments are guaranteed by Amazon to exist delivered on the engagement listed on the order page. It also ways Amazon Prime customers tin can get costless shipping.

How practise you know if an item is fulfilled past Amazon when you're ownership? You'll come across this nether the Add to Cart section. This shows who the seller is and whether shipment is going to be Fulfilled by Amazon.

If y'all see this status, and so all of Amazon'due south delivery guarantees and protections apply to the guild.

Amazon Guarantees And Protections

There are two varieties of protections you get when Amazon fulfills the lodge. The A-to-Z Guarantee and Guarantee Delivery.

A-to-Z Guarantee

This guarantee means that you'll receive the produce inside the date range specified on the order folio. It too guarantees that the products will be in good condition when yous receive it.

If either of these aren't the case, yous can report the event to Amazon and get a refund. Amazon provides refunds under this guarantee for the post-obit situations:

• You didn't receive your package over three days afterward the maximum estimated delivery date.
• Your lodge status shows delivered but your Amazon order was non received.
• You received an item that wasn't what you ordered and you requested a return through the order condition page.
• Yous returned the item but the seller didn't send you a refund.

Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund.

You lot'll see the estimated delivery date when you consummate your purchase of your item or items from the cart.

What this means is that and then long as the item was fulfilled by Amazon, you can always trust that you'll be protected.

Notation: Digital products aren't covered under this guarantee so apply special caution and buy directly from Amazon when purchasing electronics.

Guaranteed Delivery

Amazon's Guaranteed Delivery means that your shipping fees could be refunded if Amazon delivers the item afterwards the maximum estimated delivery date.

At that place are a few atmospheric condition to get your shipping fees refunded.

• The shipping method you lot chose matched the shipping option provided on the produce page.
• Yous entered an eligible, real address.
• You placed your guild before the "order within" inaugural on the checkout page was washed.
• The confirmed delivery date is in your electronic mail confirmation from Amazon afterward you ordered.

Continue in mind that if Amazon missed the delivery because of a natural disaster or some other event out of Amazon's control, the Guaranteed Delivery fee refund doesn't utilise.

To get a refund, visit the Amazon Contact U.s.a. folio and click First chatting now. Mention that you lot want to apply for the Guarantee Delivery fee or the A-to-Z Guarantee refund, whichever applies.

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